Common use of Support Desk Clause in Contracts

Support Desk. During the Subscription Period, one or more Customer's designated and agreed between Customer and Planon Customer application manager (each a “Customer Application Manager”) is granted access to technical support as set forth in this article and all Named Users are granted access to Planon’s online interactive support environment. A Customer Application Manager may report a request or issue related to Planon SaaS Services in production environment as provided in article 3.5 below. Such request or issue, will be provided by the Customer Application Manager with a clear description thereof, a Customer request number and urgency level (together “Incident”) to the Planon support desk (“Support Desk”), either: a) by phone, b) by email, or c) via the Planon website as further detailed in the most current version of the Planon Support Handbook. Customer will receive a corresponding Planon incident number and an indication of when the feedback can be expected.

Support Desk. During the Subscription Period, one or more Customer's application managers, as designated by Customer and agreed between Planon and Customer and Planon Customer application manager (each a “Customer Application Manager”) is ), are granted access to technical support as set forth in this article article, and all Named Users are granted access to Planon▇▇▇▇▇▇’s online interactive support environment. A Customer Application Manager may report a request or issue related to Planon SaaS Services in production environment as provided in article 3.5 below. Such request or issue, will be provided by the Customer Application Manager below with a clear description thereof, if applicable with a Customer request number and an indication of the incident urgency level (together “Incident”) to the Planon support desk (“Support Desk”), either: a) by phone, b) by email, or c) via the Planon website as further detailed in the most current version of the Planon Support Handbook. Customer will receive a corresponding Planon incident number and an indication of when the feedback can be expectedsupport handbook.