Common use of Support Costs Clause in Contracts

Support Costs. If the problem cannot be resolved via remote access and a site visit is required, the Company reserves the right to charge for on-site visits at a rate of £125/hour plus travelling expenses • The current annual charge for providing remote access support will be subject to the Company’s standard terms and conditions of service. • The Company reserves the right to review and revise the estimated cost of providing remote access support at any time. • If the estimated cost increases above the total support agreement value, written confirmation will be required from the Customer to amend the support agreement. No further work will be carried out by the Company until written acceptance of these revised charges is received by the Company. • All support charges will be invoiced to the Customer in advance and are payable within 14 days from date of invoice • The costs of any additional consultancy work or additional software licenses will be charged separately • Prices quoted are based on information provided by the Customer • The Company reserves the right to suspend performance of the Services provided under this Agreement in the event of non-payment of sums due under this Agreement

Support Costs. If the problem cannot be resolved via remote access and a site visit is required, the Company reserves the right to charge for on-site fo r on- s ite visits at a rate of £125150.00/hour plus travelling expenses • The current annual charge for providing remote access support will be subject to the Company’s standard terms and conditions of service. • The Company reserves the right to review and revise the estimated cost of providing remote access support at any time. • If the estimated cost increases above the total support agreement value, written confirmation will be required from the Customer to amend the support agreement. No further work will be carried out by the Company until written acceptance of these revised charges is received by the Company. • All support charges will be invoiced to the Customer in advance and are payable within 14 days from date of invoice • The costs of any additional consultancy work or additional software licenses l icenses will be charged separately • Prices quoted are based on information provided by the Customer • The Company reserves the right to suspend performance of the Services provided under this Agreement in the event of non-non- payment of sums due under this Agreement