Common use of Support Channels Clause in Contracts

Support Channels. Support is provided only through The Alliance’s ticketing system6 and all support requests shall be initiated by Subscriber Contact through that system. Support requests raised by (direct) e-mail or phone calls may not be processed. The Alliance will primarily communicate through this ticketing system (which notifies Subscriber Contact of updates by e- mail). The Alliance may contact Subscriber Contact by e-mail or setup an online meeting to clarify, analyze or address a reported issue.

Support Channels. Support is provided only through The Alliance’s ticketing system6 and all support requests shall be initiated by Subscriber Contact through that system. Support requests raised by (direct) e-mail or phone calls may not be processed. The Alliance will primarily communicate through this ticketing system (which notifies Subscriber Contact of updates by e- e-mail). The Alliance may contact Subscriber Contact by e-mail or setup an online meeting to clarify, analyze or address a reported issue.