Support Categories. 1.1. General questions regarding functionality, use of product, how-to, and requests for assistance on Master Meter AMR/AMI Network Equipment, and Metering Products. 1.2. Proactive reporting and resolution of problems. 1.3. Reactive reporting to isolate, document, and solve reported hardware/software defects. 1.4. Responding to service requests and product changes. 1.5. Addressing customer inquiries with printed or electronic documentation, examples, or additional explanation/clarification.
Appears in 2 contracts
Sources: End User License Agreement, End User License Agreement (Eula)