Support Availability. Licensor will provide Licensee with email, telephone and web-based support during normal business hours, which currently are Monday through Friday (excluding holidays) from 7:30 a.m. through 6:00 p.m. Eastern time. Licensor reserves the right to change its normal business hours and will notify Licensee of any such changes. In addition, product upgrades, training and support documents, and Licensor’s online product knowledge base for answers to frequently asked questions are available at Licensor’s Online Service Center 24 hours a day, seven days a week.
Appears in 3 contracts
Sources: Software Maintenance and Support Agreement, Software Maintenance and Support Agreement, Software Maintenance and Support Agreement