STIC Support Clause Samples

STIC Support. Service Provider will provide STIC support to help Sprint certify the Software Product on Devices in the STIC until the Software Product has either met the Specifications or the parties have agreed that it will not be loaded with the Software Product as set forth in Section 12.1 [Deliverable Acceptance Criteria] below. This support will include remote and onsite support as needed. During STIC testing and launch preparation planning, Service Provider will provide a single point of contact for managing issues, preparing deployment plans, and engaging Service Provider engineering resources as needed to support the testing and launch of the Software Product.