Common use of Statement Errors Clause in Contracts

Statement Errors. In case of errors or questions about your Online Banking transactions, contact us by telephone at 000.000.0000 or toll-free 800.347.9222; or write us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you can. We must hear from you no later than sixty days after we sent the first statement on which the problem appears. • Tell us your name and account number. • Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten business days. • We will tell you the results of our investigation within ten business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within 30 days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 business days. (However, if we need more time, we may take up to 45 calendar days to investigate your complaint.) For questions related to transactions initiated outside the United States, we will reply within 90 days. If we decide to do this, we will re-credit your account within ten business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten business days, we may not re-credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.

Statement Errors. In case of errors or questions about your Online and Mobile Banking transactions, contact us by by: telephone at 000.000.0000 or toll-free 800.347.9222; the phone numbers, send us an e‐mail, or write us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. •  Tell us your name and account number. •  Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. •  Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 forty‐five (45) calendar days to investigate your complaint.complaint or question (ninety (90) For questions related to calendar days for new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days). If we decide to do this, we will re-credit re‐credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.

Statement Errors. In case of errors or questions about your Online Home Banking transactions, contact us by by: telephone at 000.000.0000 or toll-free 800.347.9222; the phone numbers listed; or write us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. • Tell us your name and account number. • Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. • If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors Errors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 forty­five (45) calendar days to investigate your complaint.complaint or questions (ninety (90) For questions related to calendar days for new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days). If we decide to do this, we will re-credit re­credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit re­credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' ’ rights to privacy) relied upon to conclude that the error did not occur.

Statement Errors. In case of errors or questions about your Online Banking electronic transactions, contact us by telephone at 000.000.0000 (000) 000-0000 or toll(000)000-free 800.347.92220000; or write us at X.X. Xxx 0000000 Xxxxxxxx Xxxx, XxxxxxRichland, XX 00000 (the address set forth in Section 5), WA 99354 as soon as you can. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. • Tell us your name and account number. • Describe the transaction you are unsure about, about and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 forty-five (45) calendar days to investigate your complaint.complaint or question, ninety (90) For questions related to calendar days for new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit recredit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' members rights to privacy) relied upon to conclude that the error did not occur.

Statement Errors. In case of errors or questions about your Online Banking transactions, contact us by by: telephone at 000.000.0000 000-000-0000 or toll1-free 800.347.9222800-444-4816; sending us an e-mail; or write writing us at X.X. Xxx 0000Credit Union of Colorado, 0000 Xxxxx Xxxxxx, XX 00000 (the address set forth in Section 5)Denver, CO 80203, as soon as you can. We For consumer accounts, we must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. • · Tell us your name and account number. • · Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • · Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within 30 days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 business days. (However, if If we need more time, however, we may take up to 45 forty-five (45) calendar days to investigate your complaint.) For questions related to transactions initiated outside the United States, we will reply within 90 dayscomplaint or question. If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. If you give notice of an error that occurred on a new account (within thirty (30) days after you make the first deposit to your account), or a transaction initiated outside the United States we will have ninety (90) business days to investigate. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' ’ rights to privacy) relied upon to conclude that the error did not occur.

Statement Errors. In case of errors or questions about your Online and Mobile Banking transactions, contact us by by: telephone at 000.000.0000 or toll-free 800.347.9222; the phone numbers, send us an e‐mail, or write us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. • Tell us your name and account number. • Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the error promptly. For errors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 forty‐five (45) calendar days to investigate your complaint.complaint or question (ninety (90) For questions related to calendar days for new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days). If we decide to do this, we will re-credit re‐credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.

Statement Errors. In case of errors or questions about your Online Banking transactionsEFTs, contact telephone us by telephone at 000.000.0000 or toll-free 800.347.9222; or write at 000-000-0000 and send us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you cana written notice. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. In your notice: • Tell us your name and account number. • Describe the transaction transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you send us your complaint com- plaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the any error promptly. For errors er- rors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 calendar forty-five (45) days to investigate your complaint.complaint or question (ninety (90) For questions related to days for POS (point of sale) transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days). If we decide to do this, we will re-credit your recredit the account within ten (10) business days (five (5) business days for Visa Check Card trans- actions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your recredit the account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.three

Statement Errors. In case of errors or questions about your Online Banking transactionsEFTs, contact telephone us by telephone at 000.000.0000 or toll-free 800.347.9222; or write at 800-750-0959 and send us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you cana written notice. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. In your notice: • Tell us your name and account number. • Describe the transaction transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you send us your complaint com- plaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the any error promptly. For errors er- rors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 calendar forty-five (45) days to investigate your complaint.complaint or question (ninety (90) For questions related to days for POS (point of sale) transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days). If we decide to do this, we will re-credit your recredit the account within ten (10) business days (five (5) business days for Visa Check Card trans- actions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your recredit the account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.three

Statement Errors. In case of errors or questions about your Online Banking transactionsEFTs, contact us by telephone at 000.000.0000 or toll-free 800.347.9222; or write us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you can000- 000-0000 or toll free at 000-000-0000 and send us a written notice. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. In your notice: • Tell us your name and account number. • Describe the transaction transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you send us your complaint com- plaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the any error promptly. For errors er- rors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 calendar forty-five (45) days to investigate your complaint.complaint or question (ninety (90) For questions related to days for POS (point of sale) transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days). If we decide to do this, we will re-credit your recredit the account within ten (10) business days (five (5) business days for Purchases and withdraw- als made in foreign countries will be billed to you in U.S. dollars. The currency conversion rate for international transactions, as estab- lished by Visa International, Inc., is a rate selected by Visa from the range of rates available in wholesale currency markets for the appli- cable central processing date, which may vary from the rate Visa itself receives, or the government-mandated rate in effect for the ap- plicable central processing date. In addition, you will be charged an International Transaction Fee of 1% of the transaction amount for any card transaction made in a foreign country. transactions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your recredit the account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.three

Statement Errors. In case of errors or questions about your Online Banking transactionsEFTs, contact us by telephone at 000.000.0000 or toll-free 800.347.9222; or write us at X.X. Xxx 0000, Xxxxxx, XX 00000 (the address set forth in Section 5), as soon as you can000- 000-0000 or toll free at 000-000-0000 and send us a written notice. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears. In your notice: • Tell us your name and account number. • Describe the transaction transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you send us your complaint com- plaint or question in writing within ten (10) business days. • We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct the any error promptly. For errors er- rors related to transactions occurring within 30 thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within 20 twenty (20) business days. (However, if If we need more time, however, we may take up to 45 calendar forty-five (45) days to investigate your complaint.complaint or question (ninety (90) For questions related to days for POS (point of sale) transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States, we will reply within 90 days). If we decide to do this, we will re-credit your recredit the account within ten (10) business days (five (5) business days for MasterMoney Debit Card transactions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your recredit the account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.three