Standard Support Services. Customer will have access to the Customer Support Center, Monday through Friday, 9 a.m. to 5 p.m. (Customer’s local time). Submitted Errors will be classified by severity as set forth in the table below. Customer may assign two (2) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
Appears in 3 contracts
Sources: Saas Subscription Agreement, Saas Subscription Agreement, Saas Subscription Agreement