SUPPORT SERVICES SUBSCRIPTIONS Clause Samples
The SUPPORT SERVICES SUBSCRIPTIONS clause defines the terms under which a customer receives ongoing support services from a provider, typically in exchange for a recurring fee. This clause outlines the scope of support, such as technical assistance, software updates, or troubleshooting, and may specify response times, service levels, and the process for requesting help. Its core function is to set clear expectations for both parties regarding the availability and extent of support, thereby reducing misunderstandings and ensuring consistent service delivery.
SUPPORT SERVICES SUBSCRIPTIONS. Pursuant to the Support Services Subscription purchased by Customer, as set forth in the Order Form, Sysdig shall provide the following level of support services:
SUPPORT SERVICES SUBSCRIPTIONS. Pursuant to the purchased Support Services Subscription, set forth in the Order Form, Sysdig shall provide the following level of support services:
a) Standard Support Services. Customer will have access to the Customer Support Center, Monday through Friday, 9 a.m. to 5 p.m. (Customer’s local time). Submitted Errors will be classified by severity as set forth in the table below. Customer may assign two (2) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
b) Premium Support Services. Customer will have access to the Customer Support Center 24 hours per day, 7 days a week. Submitted Errors will be classified by severity as set forth in the table below. Customer may assign eight (8) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
SUPPORT SERVICES SUBSCRIPTIONS. Pursuant to the Support Services Subscription purchased by Customer, as set forth in the Subscription Agreement, 4IR shall provide the following level of support services: