Common use of Standard Support Services Clause in Contracts

Standard Support Services. During the term of this Contract, Paradigm will provide to County its Standard Support Services described in this paragraph. Paradigm will provide technical services to design, code, check out and deliver for County's use subject to the license granted to County under the Software License provisions of Attachment 1, amendments or alterations of the Software necessary to correct or provide a solution to any programming error attributable to Paradigm which caused the Software not to perform all functions substantially as described in the current, standard editions of manuals delivered to County by Paradigm pertaining to the use of the Software (the "Documentation"). Such services will be promptly provided after County has identified and notified Paradigm of any such error in accordance with Paradigm's reasonable reporting procedures as in effect from time to time. Paradigm will also provide reasonable telephone consultation in the use and operation of the Software during the hours of 5:45 a.m. through 5:15 p.m. Pacific Standard Time, Monday through Saturday. For Standard Support Services, Paradigm will accept telephone calls during Standard Support Service hours only from County personnel, designated by County in writing from time to time, in advance. Paradigm will charge on a time and materials basis, and County will pay such charges, for services in response to requests for service from any County contact not designated as set forth above. In addition, Paradigm will deliver to County, without any charge other than as specified herein, from time to time updates of the Software within the version in use, which Paradigm elects to include under its Standard Support Services program and does not market separately to Standard Support Services customers generally.