Sprint. Sprint (and/or an MSO if designated by Sprint) will provide first and second tier customer support to subscribers of MSO TV Services. For instance, if a first tier customer support representative cannot assist the customer and needs to escalate to a higher level of support, the first tier representative will pass the customer to a Sprint or MSO second tier customer care representative.
Appears in 3 contracts
Sources: Wireless Internet Service Agreement (Mobitv Inc), Wireless Internet Service Agreement (Mobitv Inc), Wireless Internet Service Agreement (Mobitv Inc)