Software Maintenance Agreement Clause Samples
A Software Maintenance Agreement is a contractual provision that outlines the terms under which software maintenance services will be provided to a client. Typically, this clause specifies the scope of maintenance, such as bug fixes, updates, and technical support, and may detail response times, service levels, and any associated fees. By clearly defining the responsibilities and expectations for ongoing software support, this clause ensures that both parties understand their obligations and helps prevent disputes over the quality or timeliness of maintenance services.
POPULAR SAMPLE Copied 1 times
Software Maintenance Agreement. MDM Software Support The “MDM Basic Software Maintenance Plan” includes user support, application problem support and software maintenance. This plan becomes effective 90 days after the system installation date and sign-off, and is valid for one-year. The “MDM Basic Software Maintenance Plan” includes the following items: • Annual software upgrades, program patches and documentation updates • Business hour Hot-line support, telephone support from 8:00 AM to 5:00 PM CST • ElectSolve User Support Site o Access to Software downloads o Access to Knowledge Base articles o Access to Manuals o Access to Support Forums • Support Covered Under Basic Plan: o Application error reporting o Dashboard error reporting o Portal error reporting o User application support ElectSolve current published Annual Software Maintenance rate for MDM is 18% of license fee. “MDM Basic Software Maintenance Plan” is provided in conjunction with an “MDM Professional Services and Support Agreement”. Note: If a minimum 32 hour/month MDM Professional Services and Support Plan is purchased, the Software Support is included at a cost of 6% instead of 18%. The “MDM Professional Services and Support Plan” is sold in 8 hour increments recurring on a monthly basis. This agreement provides MDM data management support, DBA support services, Integration Support and provides professional MDM analyst and consultant resources to continue to enhance, improve and to leverage operational data mapped from 3rd party data sources into the MDM. The utility may use these resources for the contracted number of hours per month, to manage the MDM databases, extend the MDM, add additional portal pages, dashboard components and to map new data sources into the MDM and for Integration Support including IT Services and Support. A typical minimum plan would include 32 hours at a rate of $95 per hour of MDM Consultant and Analyst services to be used by the utility at its discretion. The “MDM Professional Services and Support Agreement” Plan includes the following items. • Portal page additions and customs as directed by the utility. • Dashboard component additions and customs as directed by the utility. • On-site MDM analyst services (pre-arranged plus travel) • 3rd party MDM data mapping support as directed by the utility. • Data Management and DBA Services. • Integration Services and Support Additionally, the “MDM Professional Services and Support Agreement” can be leveraged by the utility to provide basic Utility IT...
Software Maintenance Agreement. A software maintenance agreement (SMA) is a renewable contract with one-year terms for products including but are not limited to D3 on AIX, FlashConnect and Oracle Gateway licenses. With a software maintenance agreement, Contractor shall provide the following services to the District:
Software Maintenance Agreement. 90 days free phone support is provided with purchase of FIREHOUSE Software. A separate software maintenance contract is available for an additional charge. This software maintenance contract is not mandatory but highly recommended. The annual maintenance contract includes phone support and program updates. The cost of the software maintenance contract is based on the type and number of modules installed. In the event that the 90 day free support period has expired and no software maintenance contract has been established, a “per call” fee will be billed to you for telephone or other technical support.
Software Maintenance Agreement. 1) Customers acquiring the applicable software licenses under the Contract shall hold use and operate such software subject to compliance with the applicable Software Maintenance Agreement set forth in the Appendix D and H Maintenance Agreements of this Contract. No changes to the applicable Software Maintenance Agreement terms and conditions may be made unless previously agreed to between Vendor and DIR. Customers may not add, delete or alter any of the language in the applicable Maintenance Agreement. Order Fulfiller shall make the applicable Software Maintenance Agreement terms and conditions available to all Customers at all times.
2) Compliance with the Software Maintenance Agreement is the responsibility of the Customer. DIR shall not be responsible for any Customer’s compliance with the Software Maintenance Agreement. If DIR purchases software licenses for its own use under this Contract, it shall be responsible for its compliance with the Software Maintenance Agreement terms and conditions.
C. Service Agreement
1) Services other than managed services addressed in Subsection D, provided under this Contract shall be in accordance with the Service Agreement as set forth in Appendix F and K of this Contract. No changes to the Service Agreement terms and conditions may be made unless previously agreed to by Vendor and DIR.
2) Compliance with the Customer Services Agreement is the responsibility of the Customer. DIR shall not be responsible for any Customer’s compliance with the Customer Services Agreement. If DIR purchases software licenses for its own use under this Contract, it shall be responsible for its compliance with the Customer Services Agreement terms and conditions.
Software Maintenance Agreement. Upon payment of the appropriate maintenance support fees, maintenance support for the LICENSED SOFTWARE (“Maintenance Support”) shall be provided in accordance with the terms of LICENSOR’s Software Maintenance and Data Subscription Agreement attached hereto as Exhibit A. By execution of this Agreement, LICENSEE hereby agrees to and accepts the terms and conditions of LICENSOR’s Software Maintenance and Data Subscription Agreement. Software maintenance for modifications to the LICENSED SOFTWARE that were requested by LICENSEE shall not be included within Maintenance Support and, if such support is provided, it shall be subject to additional charges at LICENSOR’s then prevailing rates.
Software Maintenance Agreement. DS will provide a Genetec Software Maintenance and Support Agreement on the system software and hardware installed. SMA support allows for certified customer to contact Genetec technical support as well, includes scheduled Genetec system audits based on available hours. EMERGENCY. Given the existence of the coronavirus pandemic, Delta Services LLC will use its best efforts to staff and supply this project to be able to hit the scheduled completion date but reserves its right to seek an excusable extension of time if Delta Services LLC or its subcontractors and suppliers are unable to maintain planned crew sizes due to the illness, supply shortages or governmental restraints on business, travel and/or assembly. To the extent that the project is suspended pursuant to the terms of the proposed [Contract/Subcontract], we intend to seek additional costs associated with the suspension. As a condition of accepting this bid submission, the parties acknowledge that some of the materials and products to be used and installed in the construction of this project may become unavailable, delayed in shipment and/or subject to price increases due to circumstances beyond the control of the contractor, including the COVID-19 pandemic. If a specified product is unavailable or shipment is delayed, contractor shall provide timely written notice and shall be afforded additional time and substitute products may be considered. If there is an increase in price of materials. equipment or products between the date of this contract and the time when the job is ready for the installation of the affected material or equipment, the amount of this contract shall be increased to reflect the additional costs to obtain the materials, provided that the contractor gives the owner/general contractor timely written notice and documentation of increased costs.
Software Maintenance Agreement. This SOFTWARE MAINTENANCE AGREEMENT (Agreement) is entered into, by and between El Dorado County CVSO (Customer) and Panoramic Software Incorporated (PANOSOFT) for PANOSOFT's VetProWeb application software. Subject to the terms and conditions hereinafter set forth, the parties agree as follows:
Software Maintenance Agreement. This Agreement must be in effect for Customer to receive from PANOSOFT any of the services listed in this Agreement. Services listed in this Agreement will be unavailable to Customers who are not under a current Software Maintenance Agreement. In the event Customer discontinues this Agreement and subsequently desires to reinstate the Agreement in order to receive any of the services listed in this Agreement, Customer will be required to pay the normal monthly charge for all months during which service was discontinued before service will be reinstated. Payment of these charges will grant Customer all prior System updates and/or the most current version of VetProWeb.
Software Maintenance Agreement. Any and all notifications with regard to this software maintenance agreement shall be made in written form and delivered to the responding party either by person or by email or certified mail to the following addresses.
Software Maintenance Agreement. The Cyclone Pharmaceuticals Pvt Ltd (Software Developer Company) may, with the arna Pharma Pty Ltd’s consent, perform periodic updates or additional needed modifications to the software being maintained.