Common use of Software Hosting Clause in Contracts

Software Hosting. Where the Order Form provides for the hosting of the Software, the Client shall benefit from the following services: - Remote access to the Software by connecting to the Internet address provided by the Supplier, with a minimum availability of 99.9%, - 1 Production Account on a virtualized environment (storage of documents up to 10 GB), 1 Pre-production Account, and 1 Test and Training Account - Provision and implementation of Patches and Updates. - Continuity of service in the event of a Critical Incident: o RTO: 4 hours 24/7/365 o RPO: 2 hours 24/7/365 - Data location: unless otherwise agreed, the Software is hosted entirely by the Supplier in data centers based in UK. - Backup of data in the country of hosting, for 7 calendar days.

Software Hosting. Where the Order Form provides for the hosting of the Software, the Client shall benefit from the following services: - Remote access to the Software by connecting to the Internet address provided by the Supplier, with a minimum availability of 99.9%, - 1 Production Account on a virtualized environment (storage of documents up to 10 GB), 1 Pre-production Account, and 1 Test and Training Account - Provision and implementation of Patches and Updates. - Continuity of service in the event of a Critical Incident: o RTO: 4 hours 24/7/365 o RPO: 2 hours 24/7/365 - Data location: unless otherwise agreed, the Software is hosted entirely by the Supplier in data centers based in UKUK for UK Customers or in EU for EU customers. - Backup of data in the country of hosting, for 7 calendar days.