Severity Level Response Time. Check Point agrees to use commercially reasonable efforts to respond to Customer requests based on the Severity of the issue within specified time target(s) per the Support plan, in accordance with the terms of this Agreement.
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Severity Level Response Time. Check Point agrees to use commercially reasonable efforts to respond to Customer customer requests based on the Severity of the issue within specified time target(s) per shown in the Support plan, in accordance with the terms of this Agreementtable below.
Appears in 1 contract
Samples: Service Level Agreement
