Common use of Severity Definitions Clause in Contracts

Severity Definitions. Severity Level Description 1 A Severity 1 problem exists if any FAST Licensed Software or major function thereof is (i) inoperative, or (ii) is experiencing terminable/intermittent problems that is having a significant impact on the Customer’s ability to use FAST Licensed Software. 2 A Severity 2 problem exists if functionality of the FAST Licensed Software is found to be defective or absent, or contains a problem that renders FAST Licensed Software difficult, but not impossible to use. 3 A Severity 3 problem exists if the customer experiences a non-critical degradation of performance, or experience minor problems that need correction in either FAST Licensed Software or the relevant FAST product manuals.