Common use of Services Policy Clause in Contracts

Services Policy. The content layout, formatting, and arrangement of or for the ACD Online Service shall be as specified or determined by AIA in its sole discretion. AIA shall use commercially reasonable efforts to make the ACD Online Service accessible to You through the designated AIA site, subject to AIA’s sole right to modify, upgrade, or change the ACD Online Service or to perform required and emergency maintenance, failure of third party websites, pages, networks and communications facilities, and events of force majeure. In addition to complying with applicable law, AIA makes the storage and security commitment for the ACD Online Service as set forth on ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇ (as changed by AIA from time to time). But, while AIA has endeavored to create a secure and reliable solution, You acknowledge and agree that the confidentiality or retention of any information or material stored with or transmitted to/from the ACD Online Service over the Internet or other form of global communication network cannot be and is not guaranteed. AIA shall also provide, during the term of the Agreement and during its normal business hours, the technical support for the ACD Online Service as set forth on ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇ (as changed by AIA from time to time). AIA shall provide only the training that is outlined on ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇ with respect to the use of the ACD Online Service. Except for the training to be provided by AIA, as specifically set forth herein, You shall be solely responsible for training and otherwise informing Authorized Users of the features and capabilities of the ACD Online Service. With respect to any of the foregoing Services to be provided by AIA under the Agreement (the “Services”), You acknowledge and agree to the following: (i) AIA has the right to control and direct the means, manner, and method by which the Services are performed and may perform the Services at any place or location and at such time as AIA may determine reasonable; (ii) AIA may, from time to time engage independent contractors, consultants, or subcontractors to aid AIA in performing the Services under the Agreement; and (iii) AIA has the right to perform services for others during the term of the Agreement. To the extent You requests from AIA additional support, training, or other programming work relating to the ACD Online Service (including any work associated with branding a portal page to the ACD Online Service) that is otherwise beyond AIA’s stated obligations in the Agreement, AIA may provide such support, training, or programming work, in its sole discretion, at its standard time and materials rates or such other pricing or fees as agreed to in writing and subject to the terms of this Agreement and any other written agreement required by AIA. You understand and acknowledge that AIA at its discretion may discontinue, curtail, place limits on, or charge a fee at any time for any reason for its technical support services for the ACD Online Service.