Services Policy Sample Clauses
A Services Policy clause defines the rules and standards governing the provision and use of services under an agreement. It typically outlines the scope of services, performance expectations, and any limitations or requirements that both parties must follow, such as service hours, response times, or acceptable use guidelines. By clearly setting these parameters, the clause helps ensure both parties understand their obligations and reduces the risk of disputes over service delivery or quality.
Services Policy. 2.1 The Services
(a) The Service Provider provides the following Services on the Network:
(i) the reference service, being the Haulage Reference Service; and
(ii) Non-Reference Services.
(b) A User or Prospective User who seeks to obtain the Reference Service or a Non- Reference Service must comply with the Request for Service procedures set out in Schedule 6 regardless of whether the User or Prospective User seeks to obtain a Service for the first time or a change to an existing Service to a Delivery Point.
(c) The Service Provider’s ability to offer a Service in response to a Request is subject to the Queuing Policy.
(d) All Users of a Service are required to enter into a Service Agreement specific to the relevant User and that Service before receiving the Service and must agree to be bound by the provisions of the Operational Schedules in Schedule 7.
Services Policy. 5.1.1 The Service Provider will make Haulage Reference Services and Ancillary Reference Services available to Users or Prospective Users of the Distribution System at the Reference Tariffs and in accordance with the Reference Tariff Policy set out in section 5.2 below. The Reference Services are likely to be sought by a significant part of the market.
(a) consumed by the User; or
(b) further transported through an embedded distribution network before being supplied to premises for consumption (being premises that are connected to that embedded distribution network and not directly connected to the Distribution System); or
(c) provided by the User to other persons who consume the Gas after it has passed through the Distribution Supply Point and where the provision of that Gas by the User to those persons does not require the User to hold a Retail Licence (or, if that legislation has come into force in Victoria, a Retailer Authorisation under the National Energy Retail Law).
5.1.2 The Service Provider will provide the Reference Services in accordance with the Regulatory Instruments.
5.1.3 The Service Provider will make Pipeline Services other than Reference Services available to Users or Prospective Users as agreed or as determined in accordance with Part 12A of the NGR and otherwise in accordance with the Regulatory instruments.
5.1.4 Upon Part 12A of the NGR coming into operation in Victoria, the procedures for the provision of Connection Services will be set out in that Part.
5.1.5 The Charges constitute distribution service charges for the purposes of rule 503 of Part 21 of the NGR (“Obligation to Pay”).
Services Policy. The content layout, formatting, and arrangement of or for the ACD Online Service shall be as specified or determined by AIA in its sole discretion. AIA shall use commercially reasonable efforts to make the ACD Online Service accessible to You through the designated AIA site, subject to AIA’s sole right to modify, upgrade, or change the ACD Online Service or to perform required and emergency maintenance, failure of third party websites, pages, networks and communications facilities, and events of force majeure. In addition to complying with applicable law, AIA makes the storage and security commitment for the ACD Online Service as set forth on ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇ (as changed by AIA from time to time). But, while AIA has endeavored to create a secure and reliable solution, You acknowledge and agree that the confidentiality or retention of any information or material stored with or transmitted to/from the ACD Online Service over the Internet or other form of global communication network cannot be and is not guaranteed. AIA shall also provide, during the term of the Agreement and during its normal business hours, the technical support for the ACD Online Service as set forth on ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇ (as changed by AIA from time to time). AIA shall provide only the training that is outlined on ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇ with respect to the use of the ACD Online Service. Except for the training to be provided by AIA, as specifically set forth herein, You shall be solely responsible for training and otherwise informing Authorized Users of the features and capabilities of the ACD Online Service. With respect to any of the foregoing Services to be provided by AIA under the Agreement (the “Services”), You acknowledge and agree to the following: (i) AIA has the right to control and direct the means, manner, and method by which the Services are performed and may perform the Services at any place or location and at such time as AIA may determine reasonable; (ii) AIA may, from time to time engage independent contractors, consultants, or subcontractors to aid AIA in performing the Services under the Agreement; and (iii) AIA has the right to perform services for others during the term of the Agreement. To the extent You requests from AIA additional support, training, or other programming work relating to the ACD Online Service (including any work associated with branding a portal page to the ACD Online Service) that is otherwise beyond AIA’s stated obligations in the Agreement, AIA ma...
Services Policy. 3.1 An Access Arrangement must include a policy on the Service or Services to be offered (a Services Policy).
3.2 The Services Policy must comply with the following principles:
(a) The Access Arrangement must include a description of one or more Services that the Service Provider will make available to Users or Prospective Users, including:
(i) one or more Services that are likely to be sought by a significant part of the market; and
(ii) any Service or Services which in the Relevant Regulator's opinion should be included in the Services Policy.
(b) To the extent practicable and reasonable, a User or Prospective User must be able to obtain a Service which includes only those elements that the User or Prospective User wishes to be included in the Service.
(c) To the extent practicable and reasonable, a Service Provider must provide a separate Tariff for an element of a Service if this is requested by a User or Prospective User.
Services Policy. The privilege of Los Angeles Federal Credit Union services available to members must be reserved for members who are in “good standing.” You acknowledge and agree that the purpose of this policy is to protect the employees, volunteers and members of the Credit Union from abusive members. To this end, this policy addresses standards of member conduct in order to assure the rights and protection of the Credit Union’s employees, volunteers and members. You further acknowledge and agree that this policy also defines what constitutes a “monetary loss” which may also serve as a basis for limiting member services. You acknowledge and agree that the Credit Union’s good reputation is due in large part to the loyalty, commitment and continued efforts of its employees, volunteers and members. The Credit Union is committed to treating its employees, volunteers and members with respect and is committed to maintaining a work place free from unacceptable conduct from any source. In the event that you engage in any type of inappropriate or “abusive behavior” (defined below) towards a Credit Union member, employee or volunteer engaged in Credit Union business, the Credit Union is authorized to apply appropriate remedial measures against you. This policy extends to any member “not in good standing” who seeks member services whether directly or indirectly through a Credit Union account. This policy also applies to any person, including but not limited to any joint account owner, who has access to Credit Union services directly or indirectly through you. You will not be considered to be in “good standing” with this Credit Union if:
Services Policy