Common use of Services Plan Clause in Contracts

Services Plan. Contacts Microsoft will be provided single points of contact within Smarte for all queries. These contacts will be able to delegate all technical, business and sales issues to the appropriate staff members. Smarte shall provide sufficient services and support to mastering equipment vendors, test equipment vendors, and media manufacturers to resolve issues in the most expedient manner possible. Most issues can be resolved in less than 48 hours and additional resources allocated as needed. ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Program Manager Direct: ▇▇▇ ▇▇▇-▇▇▇▇ ▇▇▇▇ Cell: ▇▇▇-▇▇▇-▇▇▇▇ Email: Available between 8.30am – 5.30pm Central Standard Time. If however, Microsoft wishes to contact a department directly, they can do so as listed below: ▇▇▇▇▇ ▇. ▇▇▇▇ Vice President, Sales and Marketing Direct: ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇▇ Cell: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Available between 8.30am – 5.30pm Central Standard Time ▇▇▇▇▇ ▇▇▇▇▇ Vice President of Engineering, Quality and Support Direct: ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇▇ Fax: ▇▇▇-▇▇▇-▇▇▇▇ Email: Available between 8.30am – 5.30pm Central Standard Time General Support Email

Services Plan. Contacts Microsoft will be provided single points of contact within Smarte for all queries. These contacts will be able to delegate all technical, business and sales issues to the appropriate staff members. Smarte shall provide sufficient services and support to mastering equipment vendors, test equipment vendors, and media manufacturers to resolve issues in the most expedient manner possible. Most issues can be resolved in less than 48 hours and additional resources allocated as needed. ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Program Manager Direct: ▇▇▇ ▇▇▇-▇▇▇▇ ▇▇▇▇ Cell: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Available between 8.30am – 5.30pm Central Standard Time. If however, Microsoft wishes to contact a department directly, they can do so as listed below: ▇▇▇▇▇ ▇. ▇▇▇▇ Vice President, Sales and Marketing Direct: ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇▇ Cell: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Available between 8.30am – 5.30pm Central Standard Time ▇▇▇▇▇ ▇▇▇▇▇ Vice President of Engineering, Quality and Support Direct: ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇▇ Fax: ▇▇▇-▇▇▇-▇▇▇▇ Email: ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Available between 8.30am – 5.30pm Central Standard Time General Support Email