Common use of Services Delivery Clause in Contracts

Services Delivery. a. Upon receiving a Service Request, a Ticket will be created and assigned to a Provider agent within two business hours of initial contact from the Client as outlined under Service Request Initiation. b. A Resolution shall be presented within two business days of the creation of a Ticket, subject to Provider Business Hours & Closures. c. Resolutions may be delayed without notice to the Client in the following cases (not an exhaustive list): iii. Support representative(s) cannot procure further needed information regarding the nature and symptoms of the problem, including delayed responses from the Client or a Client representative.