Service Scope. The following services are covered by this SLA: a) Service scope hours defined as 9-5 local time b) Access the GreenOrbit’s Client Portal 24×7 and submit electronic requests; and c) Email GreenOrbit support
Appears in 4 contracts
Sources: Service Level Agreement (Sla), Service Level Agreement, Premium Service Level Agreement (Sla)
Service Scope. The following services are covered by this SLA:
a) Service scope hours are defined as 9-5 9am-5pm local time
b) Access the to GreenOrbit’s Client Self Service Portal 24×7 and to submit electronic requests; and
c) Email GreenOrbit supportSupport ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 4 contracts
Sources: Service Level Agreement, Service Level Agreement (Sla), Service Level Agreement
Service Scope. The following services are covered by this SLA:
a) Service scope hours defined as 9-5 local timetime (Business Days)
b) Access the GreenOrbit’s Client Portal 24×7 and submit electronic requests; and
c) Email GreenOrbit support
Appears in 1 contract