Service Scope. The following Services are covered by this Agreement; • System supply; o SARD eLeave • Also incorporating the following support elements o Online ‘User voice’ support o Manned telephone support o Monitored ticketed email support o Monthly system health check
Appears in 2 contracts
Sources: Software Licence and Support Agreement, Software Licence and Support Agreement
Service Scope. The following Services are covered by this Agreement; • System supply; o SARD eLeave Consult • Also incorporating the following support elements o Online ‘User voice’ support o Manned telephone support o Monitored ticketed email support o Monthly system health check
Appears in 1 contract
Service Scope. The following Services are covered by this Agreement; • System supply; o SARD eLeave eRostering • Also incorporating the following support elements o Online ‘User voice’ support o Manned telephone support o Monitored ticketed email support o Monthly system health check
Appears in 1 contract
Service Scope. The following Services are covered by this Agreement; • System supply; o SARD eLeave • Also incorporating the following support elements o Online ‘User voice’ support o Manned telephone support o • Monitored ticketed email support o Monthly • Monitored system health checkcheck
Appears in 1 contract
Sources: Service Level Agreement
Service Scope. The following Services are covered by this Agreement; • System supply; o SARD eLeave 360 • Also incorporating the following support elements o Online ‘User voice’ support o Manned telephone support o Monitored ticketed email support o Monthly system health check
Appears in 1 contract
Service Scope. The following Services are covered by this Agreement; . • System supply; o SARD eLeave • Also incorporating the following support elements o Online ‘User voice’ support o Manned telephone support o • Monitored ticketed email support o support. • Monthly system health check.
Appears in 1 contract
Sources: Service Level Agreement (Sla)