Common use of Service Scope Clause in Contracts

Service Scope. This SLA will define the requirements, boundaries and service levels between UNM IT and Customers to successfully utilize the Department Web Hosting service. Service’s highlighted features as part of this agreement include:  Web-Hosting o Users are provisioned an initial storage allocation to host web content free-of-charge. Initial storage allocation is defined under Boundaries of Services and Features. Additional storage space can be requested at costs; o Each User is provided an SFTP account to publish website content from applications or sources that include but are not limited to: Cascade Server, SFTP clients, or other HTML editors; o Privacy and integrity of exchanged data is protected with SSL, and hosted websites and web applications are accessible via HTTPS; o Users are granted access to an online self-service control panel to manage many aspects of their web hosted environment.  Hostnames o Users are allowed to have multiple hostnames per account. Each hostname links a new domain name to a subdirectory of the account's public html (document root) directory.  Metrics & Logs o The Awstats interface displays traffic statistics from the Advanced Web Statistics (AWStats) software, which compiles information about how visitors access the hosted websites; o The Errors interface displays recent errors that may affect the hosted websites and web applications. Users can use this log to find and fix broken links and misconfigured websites and web applications; o The Raw Access feature allows Users to download a zipped version of their access logs. Raw access logs are text files that contain information about the hosted websites’ visitors and the content that they have accessed.  Email Relay o The Track Delivery interface displays reports about email message delivery attempts from Users’ account and allows Users to trace message delivery routes. Users can use this feature to trace a message's delivery route, which can help to identify message delivery issues within web applications. Other features and additional details are available under the Department Web Hosting service in our UNM IT Service Catalog, xxxx://xx.xxx.xxx/servicecatalog. In addition, UNM IT provides infrastructure, staff, and processes including:  Friendly, courteous and efficient service;  Support services via UNM IT Service Desk;  Prompt referral of any inquiries/complaints to the appropriate responsible team;  System operations, administration and network connections;  Web access to include service catalog, billing portal, self-service portal;  Basic system level backup processes and disaster recovery;  Basic up/down system monitoring;  And a continuous effort to develop and improve services for all service users.

Service Scope. This SLA will define the requirements, boundaries and service levels between UNM IT and Customers to successfully utilize the Department Web Hosting service. Service’s highlighted features as part of this agreement include:  • Web-Hosting o Users are provisioned an initial storage allocation to host web content free-of-charge. Initial storage allocation is defined under Boundaries of Services and Features. Additional storage space can be requested at costs; o Each User is provided an SFTP account to publish website content from applications or sources that include but are not limited to: Cascade Server, SFTP clients, or other HTML editors; o Privacy and integrity of exchanged data is protected with SSL, and hosted websites and web applications are accessible via HTTPS; o Users are granted access to an online self-service control panel to manage many aspects of their web hosted environment.  • Hostnames o Users are allowed to have multiple hostnames per account. Each hostname links a new domain name to a subdirectory of the account's public html (document root) directory.  • Metrics & Logs o The Awstats interface displays traffic statistics from the Advanced Web Statistics (AWStats) software, which compiles information about how visitors access the hosted websites; o The Errors interface displays recent errors that may affect the hosted websites and web applications. Users can use this log to find and fix broken links and misconfigured websites and web applications; o The Raw Access feature allows Users to download a zipped version of their access logs. Raw access logs are text files that contain information about the hosted websites’ visitors and the content that they have accessed.  • Email Relay o The Track Delivery interface displays reports about email message delivery attempts from Users’ account and allows Users to trace message delivery routes. Users can use this feature to trace a message's delivery route, which can help to identify message delivery issues within web applications. Other features and additional details are available under the Department Web Hosting service in our UNM IT Service Catalog, xxxx://xx.xxx.xxx/servicecatalog. In addition, UNM IT provides infrastructure, staff, and processes including:  • Friendly, courteous and efficient service;  • Support services via UNM IT Service Desk;  • Prompt referral of any inquiries/complaints to the appropriate responsible team;  • System operations, administration and network connections;  • Web access to include service catalog, billing portal, self-service portal;  • Basic system level backup processes and disaster recovery;  • Basic up/down system monitoring;  • And a continuous effort to develop and improve services for all service users.

Service Scope. This SLA will define the requirements, boundaries and service levels between UNM IT and Customers to successfully utilize the Department Web Hosting service. Service’s highlighted features as part of this agreement include:  • Web-Hosting o Users are provisioned an initial storage allocation to host web content free-of-charge. Initial storage allocation is defined under Boundaries of Services and Features. Additional storage space can be requested at costs; o Each User is provided an SFTP account to publish website content from applications or sources that include but are not limited to: Cascade Server, SFTP clients, or other HTML editors; o Privacy and integrity of exchanged data is protected with SSL, and hosted websites and web applications are accessible via HTTPS; o Users are granted access to an online self-service control panel to manage many aspects of their web hosted environment.  • Hostnames o Users are allowed to have multiple hostnames per account. Each hostname links a new domain name to a subdirectory of the account's public html (document root) directory.  • Metrics & Logs o The Awstats interface displays traffic statistics from the Advanced Web Statistics (AWStats) software, which compiles information about how visitors access the hosted websites; o The Errors interface displays recent errors that may affect the hosted websites and web applications. Users can use this log to find and fix broken links and misconfigured websites and web applications; o The Raw Access feature allows Users to download a zipped version of their access logs. Raw access logs are text files that contain information about the hosted websites’ visitors and the content that they have accessed.  • Email Relay o The Track Delivery interface displays reports about email message delivery attempts from Users’ account and allows Users to trace message delivery routes. Users can use this feature to trace a message's delivery route, which can help to identify message delivery issues within web applications. Other features and additional details are available under the Department Web Hosting service in our UNM IT Service Catalog, xxxx://xx.xxx.xxx/servicecatalog. In addition, UNM IT provides infrastructure, staff, and processes including:  • Friendly, courteous and efficient service;  • Support services via UNM IT Service Desk;  • Prompt referral of any inquiries/complaints to the appropriate responsible team;  • System operations, administration and network connections;  • Web access to include service catalog, billing portal, self-service portal;  • Basic system level backup processes and disaster recovery;  • Basic up/down system monitoring;  • And a continuous effort to develop and improve services for all service users.