Common use of Service Restoration Clause in Contracts

Service Restoration. 3.1. All ADSL/VDSL Telephone Line related Faults will take 2 to 5 working days to resolve. 3.2. SME customers are responsible for bringing faulty modems to TFL office for testing. 3.3. In the process of resolving your fault and restoring service you the person responsible for this account will be deemed the point of contact. Any interaction in regards to password resetting will only go through you UNLESS otherwise specified by you. 3.4. Any fault arising from the customer’s computer (apart from Modem* & Telephone Line) is the sole responsibility of the customer. *Only if still under Warranty. 3.5. Any continuous outage longer than 72 hours may result in a rebate for the time a service has been down. TFL does not guarantee a 24 x 7 service. 3.6. We reserve the right to cancel the service if deemed that quality degradation in service delivery has occurred due to circumstances beyond our control.

Service Restoration. 3.1. All ADSL/VDSL ADSL Telephone Line related Faults will take 2 to 5 working days to resolve. 3.2. SME Residential / SBU customers are responsible for bringing faulty modems to TFL office for testing. 3.3. In the process of resolving your fault and restoring service you the person responsible for this account will be deemed the point of contact. Any interaction in regards to password resetting will only go through you UNLESS otherwise specified by you. 3.4. Any fault arising from the customer’s computer (apart from Modem* & Telephone Line) is the sole responsibility of the customer. *Only if still under Warranty. 3.5. Any continuous outage longer than 72 hours may result in a rebate for the time a service has been down. TFL does not guarantee a 24 x 7 service. 3.6. We reserve the right to cancel the service if deemed that quality degradation in service delivery has occurred due to circumstances beyond our control.