With Field Engineer Sample Clauses

With Field Engineer. (FE) Intervention (a) are calculated on a quarterly basis; (b) will only apply if there is a Severity Level-1 Incident; (c) will only apply if the Severity Level-1 Incident is reported to the Orange Global Customer Support Centre (GCSC) by Customer and an Incident Report has been opened; and (d) will vary, depending on the Location classification given to such Location. The following will be excluded from the Service Levels and/or the Service Level Objectives for Service Restoration with FE Intervention: (i) all non-hardware Incidents (e.g. circuit and software-related Incidents); (ii) Incidents for Locations that have not been accurately identified by Customer; (iii) Incidents for Locations that have been operational for less than 30 days; and (iv) Incidents where the Field Engineer (FE) is prevented from meeting a Service Level due to Customer delaying access to the Location or Equipment. 1.3.2.1.1 Severity Level-1 Incidents – Service Level Agreement Table 2: Severity Level-1 Incidents – With FE Intervention Location Classification Distance (D) from Orange Business Services City (km) Hour Coverage Service Level Target Services D < 50 50 < D < 100 100 < D < 200 Max Time to Restore Type Period (a) Customer placed 296 Incident calls; (b) out of these (i.e. (a)), only 30 Incidents were identified as Severity Level-1 Incidents; (c) out of these (i.e. (b)), only 27 Incidents required on-site Field Engineer Interventions during the quarter; and (d) Orange restored the Equipment to proper operational condition within the Service Restoration Service Level on 26 of those Incidents, then the Service Level achieved for the quarter would be calculated as follows:‌ 26 / 27 = 0.96 or 96%. 1.3.2.1.2 Severity Level-2 Incidents – Service Level Objectives Table 3: Severity Level-2 Incidents – With FE Intervention Location Classification Distance (D) from Orange Business Services City (km) Hour Coverage Service Level Objective Services D < 50 50 < D < 100 100 < D < 200 Max Time to Restore Type Period Table 4: Severity Level-3 Incidents – With FE Intervention Location Classification Distance (D) from Orange Business Services City (km) Hour Coverage Service Level Objective Services D < 50 50 < D < 100 100 < D < 200 Max Time to Restore Type Period (a) Customer placed 296 Incident calls; (b) out of these (i.e. (a)), only 192 Incidents were identified as Severity Level-3 Incidents; (c) out of these (i.e. (b)), only 32 Incidents required on-site Field Engineer Interventions during...
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Related to With Field Engineer

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  • Reverse Engineering The Customer must not reverse assemble or reverse compile or directly or indirectly allow or cause a third party to reverse assemble or reverse compile the whole or any part of the software or any products supplied as a part of the Licensed System.

  • Research Use The Requester agrees that if access is approved, (1) the PI named in the DAR and (2) those named in the “Senior/Key Person Profile” section of the DAR, including the Information Technology Director and any trainee, employee, or contractor1 working on the proposed research project under the direct oversight of these individuals, shall become Approved Users of the requested dataset(s). Research use will occur solely in connection with the approved research project described in the DAR, which includes a 1-2 paragraph description of the proposed research (i.e., a Research Use Statement). Investigators interested in using Cloud Computing for data storage and analysis must request permission to use Cloud Computing in the DAR and identify the Cloud Service Provider (CSP) or providers and/or Private Cloud System (PCS) that they propose to use. They must also submit a Cloud Computing Use Statement as part of the DAR that describes the type of service and how it will be used to carry out the proposed research as described in the Research Use Statement. If the Approved Users plan to collaborate with investigators outside the Requester, the investigators at each external site must submit an independent DAR using the same project title and Research Use Statement, and if using the cloud, Cloud Computing Use Statement. New uses of these data outside those described in the DAR will require submission of a new DAR; modifications to the research project will require submission of an amendment to this application (e.g., adding or deleting Requester Collaborators from the Requester, adding datasets to an approved project). Access to the requested dataset(s) is granted for a period of one (1) year, with the option to renew access or close-out a project at the end of that year. Submitting Investigator(s), or their collaborators, who provided the data or samples used to generate controlled-access datasets subject to the NIH GDS Policy and who have Institutional Review Board (IRB) approval and who meet any other study specific terms of access, are exempt from the limitation on the scope of the research use as defined in the DAR.

  • Independent Engineer Contractor shall cooperate with Independent Engineer in the conduct of his or her duties in relation to the Project and the Work, including the duties listed in Attachment CC. No review, approval or disapproval by Independent Engineer shall serve to reduce or limit the liability of Contractor to Owner under this Agreement.