Service Restoration. 1. Severity Level One - Service for Severity Level One shall be restored within [...***...]. Restoral time will be validated quarterly, through the use of the Service Performance Report (SPR). 2. Severity Level Two - Service for Severity Level Two shall be restored within [...***...
Appears in 2 contracts
Sources: Customer Technical Support Services Agreement (Copper Mountain Networks Inc), Customer Technical Support Services Agreement (Copper Mountain Networks Inc)