Service Restoration. i. The service is highly available and designed with multiple standby copies of the mail data stores maintained online. Disaster recovery will entail the activation of connectivity to the appropriate standby copy of the data stores. ii. Service restoration is agency independent. With all agencies merged into a single environment all agencies will become available simultaneously. iii. WaTech performs backups (in multiple formats such as log shipping, configuration file export, etc.) of systems and applications for onsite and/or offsite storage for all WaTech managed servers. iv. In the event system restoration is needed, WaTech shall restore systems as required.
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