Common use of Service Request Process Clause in Contracts

Service Request Process. Facilities Project Management Services requests will be submitted to the Director, Global ESH/Facilities with project requirements. If the SSL facilities group accepts the request (resources are available) the facilities group will develop an SOW and cost estimate for the project including the cost of Project Management Services. Approval for the work will be through the SunEdison appropriations request system for projects. Service Recipient will use commercially reasonable efforts to provide Service Provider with at least two (2) weeks advanced notice for the request for Services under any SOW. Service Provider will use commercially reasonable efforts to provide the Services within the timeframe requested by Service Recipient in the SOW, but will not have an obligation to do so until a signed SOW is returned to Service Recipient. Each SOW for Services shall include a clear statement of requirements, which shall include timing for assistance, the identified issue or problem statement, the expected deliverables to be delivered, the estimated hours of Services required or the cap of hours if such a limitation exists, and the Service Provider resources to support the Services. Each SOW shall follow the format as provided.