Suspended Orders Clause Samples
Suspended Orders. The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. To suspend an Order the CP must send an email to the KCOM Wholesale Desk, to the email address specified within the Customer Service Plan and ensure that such email specifies the order number and Exchange Line ID of the Order to be placed on hold. Where an Order for Analogue, ISDN2 or ISDN30 Line Rental is placed on hold, any Order for Wholesale Calls Service on that Exchange Line will also be placed on hold. Once KCOM has placed the Order on hold KCOM shall send a confirmation email to the CP. Where KCOM is awaiting information from the CP in order to continue delivery of the Order, KCOM may suspend the Order on the CPs behalf. In such instances KCOM will Version 2 04/12/18 Service Operations Manual send an email to the CP Order Correspondence Contact advising that the Order has been placed on hold.
Suspended Orders. 5.1. The CP is entitled to suspend delivery of an Order for up to 90 cumulative calendar days. In order to suspend an Order the CP must notify KCOM using the process set out in the Service Operations Manual.
5.2. Where KCOM is awaiting information from the CP in order to continue delivery of the Order or where the CP has failed to agree with KCOM an appointment date within 30 calendar days from the previously agreed appointment date, KCOM may suspend the Order on the CP’s behalf.
5.3. KCOM may cancel such a suspended Order when the Order has been suspended for more than 90 cumulative calendar days. If KCOM cancels the request for work at a CP Site and/or End User Site in accordance with this paragraph, the CP must pay the cancellation charges specified in the Price List.
5.4. If the Order recommences progression, the total number of Working Days the Order was suspended for will be added to the Proposed Start Date. The CP will be advised of the revised date in accordance with the process set out in the Service Operations Manual.