Service Recovery Sample Clauses
The Service Recovery clause outlines the procedures and obligations for restoring services in the event of a disruption or failure. Typically, it specifies the steps the service provider must take to identify, communicate, and resolve service outages, including timelines for response and resolution. This clause ensures that both parties understand the expectations for handling service interruptions, thereby minimizing downtime and mitigating the impact on the customer’s operations.
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Service Recovery. Service recovery is a critical element of a service quality improvement strategy to prevent
Service Recovery. Mesaba shall provide service recovery for passengers affected by service disruptions involving the Saab 340 Aircraft in accordance with Sections 1.01(c) and 1.01(d) of Exhibit D hereto and the terms of any separate ground handling agreement(s) between the parties. With respect to all flights utilizing Avro Regional Jet Aircraft and CRJ-200/440 Aircraft and for which Mesaba provides ground handling services for passengers affected by service disruptions, Mesaba shall provide service recovery in accordance with Northwest’s standard policies and procedures, but Northwest shall, pursuant to a separate agreement between the parties, reimburse Mesaba for all Direct Costs incurred as a result of providing such service recovery, provided that Mesaba provides Northwest with sufficient detail and supporting documentation to allow Northwest to verify the invoiced amount.
Service Recovery. Section 2.12 Annual Operating Plan Section 2.13 Inflight Food, Beverages and Supplies Section 2.14 Exclusivity Arrangements
Service Recovery. If requested by Delta, an Operator shall provide Revenue Passengers with service recovery and passenger amenities in accordance with Delta’s standard policies and procedures. Delta shall reimburse such Operator for all Direct Costs incurred as a result of providing such service recovery and, upon request, such Operator shall submit to Delta supporting documentation with sufficient detail to allow Delta to verify the invoiced amount.
Service Recovery. Service recovery is a critical ele- ment of a service quality improvement strategy to pre- vent member terminations. Medical centers or depart- ments will provide resources for implementation of consistent service recovery programs.
Service Recovery. For the period of 7 days following the non-payment for the Service, the Service instance(s) will be kept in quarantine and can be recovered within 48 hours upon the receipt of any and all past due invoices, by making a request to ICEWARP.
Service Recovery. (a) Passenger Amenities. SkyWest agrees to provide passenger amenities, including, without limitation, denied boarding compensation, which Midwest provides under Rule 245 of the Domestic General Rules No. 1 issued by Airline Tariff Publishing Co. and ATA Resolution No. 120.20 or pursuant to any similar contractual arrangement now existing or hereafter in effect or applicable to Midwest. In any SkyWest Service City or Contracted Service City, SkyWest agrees (i) to handle oversold Scheduled Flights and the payment of denied boarding compensation in accordance with Midwest’s standard policies and procedures, (ii) to pay the full cost of providing passenger amenities (either directly to the affected passengers or to Midwest as reimbursement for the amounts paid by Midwest to such passengers) with the exception of denied boarding compensation resulting from inventory oversales or other actions of Midwest, and (iii) to report all denied boarding data to Midwest via both the standard Midwest Ticket Agent Report (“TAR”) and the standard Midwest Yield Management Flight Close-Out Denied Boarding Mask (“MASK”). In any SkyWest Service City or Contracted Service City, for denied boarding compensation resulting from inventory oversales or the actions of Midwest, SkyWest will pay the appropriate amount of denied boarding compensation to the affected passengers and will invoice Midwest for such amount pursuant to Section 5.07, below. Any such invoice will include sufficient detail and supporting documentation to allow Midwest to verify the invoiced amount. Notwithstanding the foregoing, SkyWest shall be responsible for any discrepancy between the TAR and the MASK, and Midwest will invoice SkyWest for any amounts due based on reconciliation of those two reports. In Midwest Service Cities, Midwest will provide all passenger amenities, including but not limited to baggage delivery, at its sole cost.
Service Recovery. If requested by Delta, Pinnacle shall provide Revenue Passengers with service recovery and passenger amenities in accordance with Delta’s standard policies and procedures. Delta shall reimburse Pinnacle for all Direct Costs incurred as a result of providing such service recovery and, upon request, Pinnacle shall submit to Delta supporting documentation with sufficient detail to allow Delta to verify the invoiced amount.
Service Recovery