Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A7
Appears in 2 contracts
Samples: Master Transition Services Agreement (Vectrus, Inc.), The Agreement (Exelis Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A7.
Appears in 2 contracts
Samples: Master Transition Services Agreement (Vectrus, Inc.), The Agreement (Exelis Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A7A4
Appears in 2 contracts
Samples: The Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A7A3
Appears in 2 contracts
Samples: Master Transition Services Agreement (Vectrus, Inc.), The Agreement (Exelis Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A7A12
Appears in 2 contracts
Samples: Master Transition Services Agreement (Vectrus, Inc.), The Agreement (Exelis Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A7A8
Appears in 1 contract
Samples: The Agreement (Exelis Inc.)
