Common use of Service Level Credit Clause in Contracts

Service Level Credit. In the event that any of the statements/documents are mailed more than two (2) days late due solely to the fault of FIS, Client may request and will be entitled to receive a processing credit equal to ***** percent (*****%) of that month’s computer processing, laser printing, folding, inserting, mail preparation and postal presorting charges (“Processing Charge”) for such late statements/documents for each business day that FIS is late in mailing such statements/documents. In no event shall the total of any such credits exceed that month’s total Processing Charge. In no event shall Client receive a service level credit for printing errors and a credit for late statements/documents for the same occurrence. Any such credit shall be Client’s sole and exclusive remedy. The service level credits described in this section shall not apply during the first sixty (60) days following the Commencement Date.