Service Level Credit. a. In any month that we fail to meet the 99% up-time guarantee for the Tourplan Cloud Platform Services you are eligible for a service level credit on your account. b. To be eligible for a service level credit: • Your account must be in good standing • Service interruption incidents must be notified to us through the myTourplan online support system. • A ticket requesting the credit must be submitted through the myTourplan online support system. • Service credit requests must be submitted within the month following the uptime guarantee failure • Service credit requests must contain ticket numbers detailing the associated service interruption incidents. c. Your sole and exclusive remedy for failure to meet the 99% up-time guarantee for the Tourplan Cloud Platform Services shall be the provision of service level credits in accordance with this Schedule. Failure to meet the 99% up-time guarantee will not be deemed to be a breach of the Agreement.
Appears in 3 contracts
Sources: Subscriber Agreement, Subscriber Agreement, Subscriber Agreement