Service Level Credit. For each Interruption of Service occurring on a working day and lasting more than 24 hours after the interruption has been reported to Stilog through the Approved Procedures below, and after Stilog has duly reviewed the Interruption, Stilog shall provide a Service Level Credit of no more than one (1) month of the License fees due for that month by the Licensee to Stilog. Any Interruption of Service which is less than 24 continuous hours after the said Interruption of Service has been reported following the Approved Procedure below shall not be eligible for an award of Service Level Credits. Any Interruption of Service occurring on or reported on a non-working day, US public holiday or French public holiday will be accounted for an Interruption of Service starting on the next working day at midnight. Hours of Interruption of Service occurring on a non-working day, US public holiday or French public holiday do not count toward this 24 hours limit. The Licensee cannot combine several discontinuous Interruptions of Service to meet this calculation. In no case shall the Service Level Credit exceed the cloud subscription fees paid by Licensee to Stilog for the month in which the Interruption of Service occurred.
Appears in 3 contracts
Sources: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement