Service Level Credit. a In any month that we fail to meet the 99% up-time guarantee for the Tourplan Cloud Platform Services you are eligible for a service level credit on your account. b To be eligible for a service level credit: Your account must be in good standing Service interruption incidents must be notified to us through the myTourplan online support system. A ticket requesting the credit must be submitted through the the myTourplan online support system. Service credit requests must be submitted within the month following the uptime guarantee failure Service credit requests must contain ticket numbers detailing the associated service interruption incidents.
Appears in 2 contracts
Sources: Subscriber Agreement, Subscriber Agreement
Service Level Credit. a a. In any month that we fail to meet the 99% up-time guarantee for the Tourplan Cloud Platform Services you are eligible for a service level credit on your account. b .
b. To be eligible for a service level credit: • Your account must be in good standing • Service interruption incidents must be notified to us through the myTourplan online support system. • A ticket requesting the credit must be submitted through the the myTourplan online support system. • Service credit requests must be submitted within the month following the uptime guarantee failure • Service credit requests must contain ticket numbers detailing the associated service interruption incidents.
Appears in 2 contracts
Sources: Subscriber Agreement, Subscriber Agreement