Service Level Credit. If Graylog fails to achieve the above Service Level Commitment for the Graylog Cloud Service over a calendar quarter measurement period, Customer may claim a credit for such Graylog Cloud Service as provided below which will result in an extension to the Customer’s term. AVAILABILITY PER CALENDAR QUARTER CREDIT 100 NO CREDIT Less than 99.9% 8 Hours Less than 99.0% 1.5 Days Less than 95.0% 3 Days
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Sources: Hosted Service Terms, License and Support Agreement, Hosted Service Terms