Service Level Availability. (a) System Available - 24 hours daily, excluding Emergency Maintenance and Preventative Maintenance Windows (b) Maintenance Notices (i) Preventative Maintenance – will be performed during the preventative Maintenance Window listed herein. (ii) Emergency Maintenance – FormFox will attempt to give Provider as much notice as possible of Emergency Maintenance. (iii) Maintenance Windows 1. When possible, FormFox will schedule Preventative Maintenance Weekdays – 10:00 PM - 2:00 AM (Mountain Time); or Weekends – 6:00 PM Friday – 4:00 AM Monday (Mountain Time) 2. Preventative Maintenance shall not be scheduled during Business Hours.
Appears in 3 contracts
Sources: Marketplace Provider Agreement, Marketplace Provider Agreement, Marketplace Provider Agreement