Service Level Availability Clause Samples
The Service Level Availability clause defines the minimum uptime or performance standards that a service provider must meet when delivering their services. Typically, this clause specifies measurable targets, such as a percentage of time the service must be operational (e.g., 99.9% uptime per month), and may outline procedures for monitoring, reporting, and addressing service outages or failures. Its core practical function is to set clear expectations for service reliability, thereby protecting the customer from prolonged downtime and ensuring accountability from the provider.
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Service Level Availability. New Relic will use commercially reasonable efforts to make the Service available in line with industry standards.
Service Level Availability. Service level objectives for service availability. Availability (Calculated per service on a monthly basis and measured 24*7 hours) Service Level breach consequence (Percentage is calculated per service on credits consumed during the month and is credited on next month’s invoice)
Service Level Availability. TRITAN shall use its best efforts to ensure that the Solutions, through the provision of Data Services, remains available ninety-eight percent (98%) of each month (“Service Level Availability”) per License for all On-Net Services within TRITAN Network. TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below. The credit specified in this table will be applied to the next scheduled Hosting and Data Management Fees reducing the amount owed for such Fees. TRITAN will not make cash refunds to Client as a result of Service Credit Availability will be measured and reported by TRITAN upon request from the Client. Measurement will be taken On-Net using a TRITAN utility that automatically retrieves and reports Software availability information available for the Client.
Service Level Availability. (a) System Available - 24 hours daily, excluding Emergency Maintenance and Preventative Maintenance Windows
(b) Maintenance Notices
(i) Preventative Maintenance – will be performed during the preventative Maintenance Window listed herein.
(ii) Emergency Maintenance – FormFox will attempt to give Provider as much notice as possible of Emergency Maintenance.
(iii) Maintenance Windows
1. When possible, FormFox will schedule Preventative Maintenance Weekdays – 10:00 PM - 2:00 AM (Mountain Time); or Weekends – 6:00 PM Friday – 4:00 AM Monday (Mountain Time)
2. Preventative Maintenance shall not be scheduled during Business Hours.
Service Level Availability. The Service Provider will make the Services available 99.9% of the time as measured on a monthly basis. If the Service Provider is not in compliance with this obligation in any 30-day period during the Term, then the Client will be eligible to receive a service credit as described below. Availability of the Services is measured by a third-party performance and monitoring service contracted by the Service Provider and does not include those exclusions set out below. Equal to or greater than 99.0% but less than 99.9% 10% of monthly fee Less than 99.0% 25% of monthly fee
Service Level Availability. If provided, the targeted availability levels and any related remedies for a SaaS offering are as stated in the applicable SaaS Listing. The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to Scheduled Downtime;
Service Level Availability. “NWEA Network” shall mean NWEA owned and controlled equipment providing the Online Test system, but excluding any networks, equipment or services provided by third parties, Subscriber’s equipment and networks, or interconnections to or from connectivity with other Internet Service Provider networks.
Service Level Availability. TRITAN shall use its best efforts to ensure that the Solutions, through the provision of Data Services, remains available ninety-eight percent (98%) of each month (“Service Level Availability”) per License for all On-Net Services within TRITAN Network. TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below. The credit specified in this table will be applied to the next scheduled Hosting and Data Management Fees reducing the amount owed for such Fees. TRITAN will not make cash refunds to Client as a result of Service Credit Availability will be measured and reported by TRITAN upon request from the Client. Measurement will be taken On-Net using a TRITAN utility that automatically retrieves and reports Software availability information available for the Client. 70-79% 30% <70% 50% For the purpose of determining Service Level Availability, the following formula will be used: Uptime Percentage = (Possible Available Uptime*) - (Hours of downtime) * 100 * Possible Available Uptime will be calculated as: number of calendar days in a month times 24 hours, minus any Excused Outage during the calendar month, and Total Hours in the Month will be determined as the number of calendar days in a month times 24 hours.
Service Level Availability. Feature Basic Availability
Service Level Availability. CityForce will use reasonable commercial efforts to ensure that the Service will meet or exceed the “Availability”, defined as meaning that the network will be available ninety-nine percent (99.0%) percent of the time, seven (7) days a week, twenty-four (24) hours per day, as calculated at the end of a rolling three (3)-month period. Availability shall exclude, and CityForce shall not be responsible for, any Outage which occurs as a result of a Permitted Outage. Failure to meet SLA’s will result in a 15% discount on the next quarter’s ▇▇▇▇.