Data Interfaces & Network Clause Samples
The Data Interfaces & Network clause defines the responsibilities and requirements related to the connectivity and integration of data systems between parties. It typically outlines the technical standards, protocols, and security measures that must be followed when exchanging data, such as specifying API formats, encryption methods, or network access controls. This clause ensures that both parties can reliably and securely share information, minimizing the risk of data breaches or compatibility issues and supporting seamless operational collaboration.
Data Interfaces & Network. Client is responsible to resolve any Off-Net related issues regarding interfaces or networks that are affecting the Solutions. When TRITAN identifies issues through monitoring that are the result of a problem with any Off-Net component, TRITAN will escalate said issues to the Client. The Client will provide a standard contact and escalation method for TRITAN to follow in such events. The Client will be solely responsible for coordinating its internal or third-party resources to work with TRITAN to resolve any such issues.
Data Interfaces & Network. Client is responsible to resolve any Off-Net related issues regarding interfaces or networks that are affecting the Solutions. When TRITAN identifies issues through monitoring that are the result of a problem with any Off-Net component, TRITAN will escalate said issues to the Client. The Client will provide a standard contact and escalation method for TRITAN to follow in such events. The Client will be solely responsible for coordinating its internal or third-party resources to work with TRITAN to resolve any such issues. SERVICE LEVEL AVAILABILITY. TRITAN shall use its best efforts to ensure that the Solutions, through the provision of Data Services, remains available ninety-eight percent (98%) of each month (“Service Level Availability”) per License for all On-Net Services within TRITAN Network. TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below. The credit specified in this table will be applied to the next scheduled Hosting and Data Management Fees reducing the amount owed for such Fees. TRITAN will not make cash refunds to Client as a result of Service Credit Availability will be measured and reported by TRITAN upon request from the Client. Measurement will be taken On-Net using a TRITAN utility that automatically retrieves and reports Software availability information available for the Client. 90-98% 10% 80-89% 20% 70-79% 30% <70% 50% For the purpose of determining Service Level Availability, the following formula will be used: Uptime Percentage = (Possible Available Uptime*) - (Hours of downtime) * 100 (Total Hours in the Month) * Possible Available Uptime will be calculated as: number of calendar days in a month times 24 hours, minus any Excused Outage during the calendar month, and Total Hours in the Month will be determined as the number of calendar days in a month times 24 hours.