Service Instance Performance Sample Clauses
The 'Service Instance Performance' clause defines the standards and expectations for how individual service instances must operate under the agreement. It typically outlines measurable performance metrics such as uptime, response times, or throughput, and may specify monitoring and reporting requirements to ensure compliance. This clause ensures that the service provider maintains a consistent and reliable level of service, thereby protecting the customer from subpar performance and providing a basis for accountability.
Service Instance Performance. The Vendor will measure SLAs per Service as defined below, and report on perfor- ▇▇▇▇▇ as described in Exhibit E Reporting. Per Service, as applicable:
(1) Mean Time to Repair
(2) Service Availability
(3) Latency
(4) Packet Delivery rate
(5) Jitter
(6) Chronic Outage
Service Instance Performance a) The Successful Respondent will measure SLAs per Service as defined below, and report on performance as described in the CTSA.
b) Per Service, as applicable:
1) Mean Time to Repair
2) Service Availability
3) Latency
4) Packet Delivery Rate 5) Jitter