Service Instance Performance. a) The Successful Respondent will measure SLAs per Service as defined below, and report on performance as described in the CTSA. b) Per Service, as applicable: 1) Mean Time to Repair 2) Service Availability 3) Latency 4) Packet Delivery Rate 5) Jitter
Appears in 3 contracts
Sources: Communications Technology Services Agreement, Communications Technology Services Agreement, Communications Technology Services Agreement