Service Downtime Sample Clauses
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Service Downtime. 6.1. A service shall be considered unavailable in the event of any unscheduled Service Downtime due to equipment failure. Unavailability of the Customer service and shall be calculated on a monthly basis.
6.2. Service Downtime shall not include any unavailability resulting from:
a) Scheduled Downtime for scheduled maintenance;
b) interruptions or delays resulting from any third party services;
c) supplies, power or equipment provided by the Customer or their suppliers, which is required in the provision of the services;
d) any incident that affects the availability during any period when the Customer elects not to allow Scheduled Maintenance on the service at the request of DMB Data, acting reasonably;
e) the Customer's applications, equipment or facilities;
f) interruptions due to the failure of equipment provided by the Customer or other third party on behalf of the Customer;
g) acts or omissions of the Customer, including the provision of inaccurate information knowingly or unknowingly, or user of the service or Customer-caused outages or disruptions;
h) suspensions due to non-payment of any amount payable by the Customer to DMB Data under this Agreement; or i) force majeure.
Service Downtime. Service Downtime shall mean any unplanned interruption in ClearGov Services availability during which the Customer is unable to access the applicable ClearGov Services, provided that such interruption is determined to have been caused by ClearGov or by ClearGov’s delivery of the applicable ClearGov Services. Service Downtime is measured as the total length of time of the unplanned interruption in Service Availability during a calendar month. ClearGov is not responsible for unplanned outages due to and third-party service provider, including but not limited to regularly- upgraded commercial software plugins utilized by the ClearGov CMS.
Service Downtime. Service is considered down if the purchased service is completely unusable.
Service Downtime. The GoodVision Service is considered “down” for any minute during which the API fails to respond to validly authenticated API requests with a successful HTTP response, sustained over a measurement window of not less than five (5) consecutive minutes.
Service Downtime. Any Maintenance Events that occur during Normal Business Hours, not instigated or caused by the Customer, will be considered as service downtime for the purpose of calculating service availability. The Supplier will strive to minimize the impact of such events on the Customer's access to the Hosting Services.
Service Downtime. INNOQUANT will measure internally total combined Downtime during each Contracted Month. Availability Credits will be based on the duration of the Downtime measured from the time you report that you were first impacted by the Downtime. For each valid Claim, INNOQUANT will apply the highest applicable Availability Credit corresponding to the total combined availability during each Contracted Month, based on the table below.