Common use of Service Coverage Clause in Contracts

Service Coverage. 2.1 Philips will provide the Service elements included in the Agreement as indicated in the Quotation (“Service Coverage”). Customer may request service outside the Service Coverage (e.g., service outside the hours of coverage, service or repair parts that is not otherwise included in this Agreement). Subject to the availability of personnel and repair parts, Philips will provide such additional service and repair parts and invoice Customer at Philips’ then current standard rates for labor and Philips’ then current published list price for parts. 2.2 Labor and Travel. Labor and travel hours (on-site and remote) necessary to perform the Services are included when indicated in the Quotation 2.2.1 If 2nd response is included in the Quotation, then prior to receiving such coverage, Customer shall follow the following process. Customer’s trained engineer shall attempt to resolve issue. If ▇▇▇▇▇▇▇▇’s trained engineer is unable to resolve the issue, then Customer shall contact Philips Customer Solutions Center. If Philips Customer Solutions Center is unable to remotely resolve the issue, then Philips shall dispatch an engineer to the Site within the agreed response time. Customer engineer will be present during all such visits. If the Equipment requires any major component replacements, (for example: tubes, flat panel detectors, and coldheads), then Philips must be present for such replacements. 2.2.2 If Customer has not purchased labor coverage, Customer may request service outside the Service Coverage. Subject to the availability of personnel, Philips will provide such service and invoice Customer at Philips’ then-current time and material rates.