Service Hours/Availability Sample Clauses
The Service Hours/Availability clause defines the specific times during which a service provider is obligated to make their services accessible to the client. Typically, this clause outlines regular business hours, any after-hours support, and may specify exceptions such as holidays or maintenance periods. By clearly establishing when services are available, this clause helps manage client expectations and reduces disputes related to service access or provider responsiveness.
Service Hours/Availability. Work requests can be logged at any time via the University Portal icon on the desktop, or by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇.▇▇. Alternatively jobs can be logged by telephone ▇▇▇▇▇ ▇▇ ▇▇▇▇, Monday to Friday 8am to 4pm. The majority of routine maintenance is carried out during core working hours, which are Monday to Friday between 8.00am and 4.00pm, but work is sometimes planned outside these hours to reduce disruption or shorten timescales. Emergency requests can be logged 24 hours per day throughout the year via the reception number which is 01905 855000.