Common use of Service Connectivity Clause in Contracts

Service Connectivity. Customer is responsible for selecting the network solution to be used for connection to the Hosted Services; in particular Customer must ensure that the connectivity architecture selected meets its requirements in terms of security, availability, capacity, resilience and performance. The network architecture chosen by Customer can vary (examples include MPLS connectivity, customer leased line connectivity, and VPN over internet connectivity). The data flow between Customer and the Hosted Services is encrypted using industry standard encryption algorithms. Connectivity responsibilities are as follows: Connectivity Method Service Provider Responsibility Customer Responsibility MPLS Connectivity Connectivity Physical security and hosting of Service Provider router at Customer site Customer Leased Line connectivity Physical security and hosting of Customer router at the Hosted Services location Connectivity VPN over Internet Connectivity Service Provider’s internet connectivity (availability, bandwidth, quality of service) VPN tunnel joint responsibility with Customer for unmanaged VPN Customer’s Internet connectivity (availability, bandwidth, quality of service) VPN tunnel joint responsibility with Service Provider for unmanaged VPN Internet Connectivity Joint responsibility with Customer Joint responsibility with Service Provider