Common use of Service Availability Objective Clause in Contracts

Service Availability Objective. The Provider’s objective is to provide Service Availability of 99.9% as measured monthly (“Service Availability Objective”). Service Availability is defined as the time that the Service can receive, process, and respond to requests, excluding (a) Scheduled Maintenance, (b) Customer Error Incidents, and (c) Force Majeure. Service Availability is calculated as a percentage by dividing the number of minutes the Service is available during the applicable month by the number of total minutes in the applicable month, excluding in all cases Scheduled Maintenance, Customer Error Incidents, and Force Majeure.

Service Availability Objective. The Provider’s objective is to provide Service Availability of 99.9% as measured monthly (“Service Availability Objective”). Service Availability is defined as the time that the Service can receive, processpro- cess, and respond to requests, excluding (a) Scheduled Maintenance, (b) Customer Error Incidents, and (c) Force Majeure. Service Availability is calculated as a percentage by dividing the number of minutes the Service is available during the applicable month by the number of total minutes in the applicable month, excluding in all cases Scheduled MaintenanceMainte- xxxxx, Customer Error Incidents, and Force Majeure.