Service Availability Objective. The Provider’s objective is to provide Service Availability of 99.9% as measured monthly (“Service Availability Objective”). Service Availability is defined as the time that the Service can receive, process, and respond to requests, excluding (a) Scheduled Maintenance, (b) Customer Error Incidents, and (c) Force Majeure. Service Availability is calculated as a percentage by dividing the number of minutes the Service is available during the applicable month by the number of total minutes in the applicable month, excluding in all cases Scheduled Maintenance, Customer Error Incidents, and Force Majeure.
Service Availability Objective. Service availability is defined as the ability of a client to exchange data packets over the EoC network as defined above. Availability specifies the percentage of time the client’s EoC meets (or exceeds) the throughput, latency, and packet loss performance objectives over any calendar month and may be expressed as: % Availability = (Total Time – Outage Time) x 100 Total Time EoC Configuration Availability Objective (Monthly) Single Copper Loop 99.9% Two or more Copper Loops 99.95% Notes:
Service Availability Objective. Subject to the terms, exclusions and restriction described in this MSLA, in the event Customer experiences chronic Outages with respect to the service, Customer will be entitled to terminate the affected service. A service suffers from chronic outages if such service, measured over any Calendar Month, experiences more than five Outages, or more than 48 aggregate hours of Outages. Customer may as its sole and exclusive remedy from chronic Outages, upon thirty (30) days prior written notice to Veracity, terminate the affected service without incurring any early termination charges associated with the affected service except for all usage charges accrued to the date of termination. Customer must exercise any termination right available to it under this section within 30 days after Customer first becomes eligible to exercise the termination right. In the event Customer fails to comply with the condition set forth in the immediately preceding sentence, Customer will, with respect to the termination right, have waived its right to such termination right. In an event of a service Outage, as described herein and subject to the terms and conditions of this MSLA, Veracity will offer the Customer a Service Credit. A Service Credit will be equal to the applicable percentage identified in the table below of Customer’s monthly recurring charges (“MRCs”) for the affected Service after application of any credits or discounts, with a not to exceed 50%. Dynamic Products Outage Credit = ((720 – maintenance outages) – (minutes of outage)) X 100 (720 – maintenance outages) Service Level Availability Table Service Availability Credit Amount (Eligible credit % for affected Service) Upper Level Lower Level < 99.99 % 97.99 % 5 % < 97.99 % 96.99 % 10 % < 96.99 % 95.99 % 25 % < 95.99 % 93.99 % 50 %
Service Availability Objective. 3.1 Wave Standard Service Availability Objective: DIGIPHIL shall use its commercially reasonable effort to provide the Service within the Service Coverage stated in Clause 1.3, in which the “POP to POP” portion of the Service will be available for the CUSTOMER’s use for 99.5% of calendar month and does not take into account outages of the type specified in Clause 3.3 below. Outage time will be the basis for determination of SLA Credit under this Clause 3.1.
Service Availability Objective. The various specifics of services availability including, without limitation, uptime objectives and downtime credits, as more fully described herein.
