Common use of Service and Reporting Standards Clause in Contracts

Service and Reporting Standards. 9.1 ACS shall provide nondiscriminatory, non-preferential services to AFS that have substantially the same characteristics of timeliness and performance as ACS provides to itself, its affiliates (hereinafter referred to as “ACS’ actual performance”). ACS’ service performance shall be no worse than or no less than the specific performance threshold of ACS’ actual performance for the equivalent service, and services will meet the same technical criteria ACS uses in its own network. Services will be provisioned, repaired, and maintained at and to the same or like standards and intervals that ACS uses within its own network and for its own end user customers in like circumstances.

Service and Reporting Standards. 9.1 ACS shall provide nondiscriminatory, non-preferential services to AFS TALD that have substantially the same characteristics of timeliness and performance as ACS provides to itself, its affiliates (hereinafter referred to as “ACS‘SACS’ actual performance”). ACS’ service performance shall be no worse than or no less than the specific performance threshold of ACS’ actual performance for the equivalent service, and services will meet the same technical criteria ACS uses in its own network. Services will be provisioned, repaired, and maintained at and to the same or like standards and intervals that ACS uses within its own network and for its own end user customers in like circumstances.