Common use of Sample Calculation Clause in Contracts

Sample Calculation. Assume 2 priority 3 incidents requiring remedial action are closed within the reporting month and 1 outstanding at month-end; one incident is completed in *** calendar days and one incident is completed in *** days; the open incident has been open *** days. Count ‘0’ defects for the first and third incident and 1 defect for the second incident. Yield = (3-1) = 2/3 = 66.67% yield; sigma = 1.93 5/2/2014 Y7 X1.1 Addendum Page 55 of 63 Table of Contents X2 - Compliance IR Resolution, Fix Going Forward of FDR Caused Defects (All RCSI clients) Response and resolution to GE defined compliance issues reported to FDR that require an FDR IR to fix. Correction of compliance IR’s is targeted within 15 (or negotiated) calendar days. Discrete Measure by Report / Report Monthly *** DPMO *** DPMO *** DPMO Provide Raw Data each Month *** Actual Yield *** Actual Yield *** Actual Yield *** Defects per month *** Defects per month *** Defects per month *** Sigma *** Sigma *** Sigma Measure the number of compliance-designated IR’s that exceed performance timeliness targets closed within the reporting month. Segmentation of data by portfolio and priority of incident will be made available in the monthly data spreadsheet. Each compliance designated IR that is not corrected by the required timeliness target of 15 calendar days is a Defect unless otherwise agreed. Addendum document outlines specific RCSI criteria that must be met before the issue can be considered ‘corrected’ or resolved. Collect the number of compliance designated IR’s closed within the reporting month that exceed performance timeliness targets. GE pending time will be subtracted from the overall timeliness calculation. *** 1. Defects recorded on a Run Time Chart 2. Provide raw data at end of month. Incidents will be communicated on an event basis and summarized in First Data’s Weekly Journal. Collected by: First Data Opportunities = number of GE compliance “fix going forward” IR’s closed within the reporting month *** Opportunities *Note: Designation as Compliance IRs are determined by *** with the right of appeal by First Data. Final determination will be at the discretion of *** Legal & Compliance Director(s). Credit/Bonus Measure Opportunities are an approximation as they vary by month First Data Account Executive Approval: Date: RCSI Vendor Management Approval: Date: RCSI Process Owner Approval: Date: First Data Process Owner Approval: Date: 5/2/2014 Y7 X2 Compliance IR Res Page 56 of 63 Table of Contents A Compliance IR is any IR established for any First Data System issue that is determined by *** or *** and/or Compliance Departments to be a disconnect within the terms and conditions of agreements, etc. First Data has the right to appeal the Compliance IR designation(s) to *** or ***. Defects are the number of compliance IR’s that exceed the required timeliness target.