Root Cause and Preventative Action Plan Sample Clauses

Root Cause and Preventative Action Plan. Continuant will provide a report of the root cause and corrective action analysis for all Critical/P1 Incidents plus any other Incidents flagged for Problem Management. This report will provide, at a minimum, the following items: o The root cause and scope of the Incident, including any impacted service level(s) o Identification and analysis of obstacles in recovering Services or affected Equipment o A preventative action plan to be implemented to prevent future occurrences and o A preventative action plan for other systems/environments. The preventative action plans described in parts 3 and 4 will include due dates for performance of incremental tasks and completion of remedial measures and parties responsible for performance. Continuant will use reasonable effort to deliver a preliminary version of this report within five (5) business days and deliver the final version of the report via email no later than ten (10) business days after the applicable Incident has been resolved. In addition, Continuant will participate in Customer requested root cause analysis meetings to explain Incidents, Incident response, impacts, short term restoration plans and any follow-up action plans.