Role Management. Roles define what the user can do, for example an agent can by default handle voice and email interactions but cannot see the Live Data screen. Currently, roles are fixed, but this restriction will be lifted for General Availability. Roles are assigned in the Cloud Voice Contact Portal. See appendix A. for the full list of default role permissions.
Appears in 3 contracts
Sources: Definitions and Interpretation Agreement, Cloud Voice Services Agreement, Cloud Voice Services Agreement