Common use of RMA Process Clause in Contracts

RMA Process. 10.1 In the event that HDS or a Regional Affiliate receives from BlueArc: (a) dead on arrival (DOA) Product(s) or Spares; or (b) Product or Spares not meeting applicable BlueArc specifications, HDS or the Regional Affiliate shall so notify BlueArc by requesting a return material authorization (“RMA”) number to return the DOA Product or Spare. BlueArc shall provide repaired or replacement Product(s) or Spare(s), within five (5) days of receiving such Product or Spare from HDS or a Regional Affiliate. No Product(s) or Spare(s) may be returned without a BlueArc RMA number. 10.2 In the event a Qualified Support Employee needs to return a Spare for repair or replacement under the Warranty, HDS or a Regional Affiliate shall so notify BlueArc by requesting a RMA number to return the defective Spare. BlueArc shall provide a repaired or replacement Spare within the US within ten (10) days of receipt of such defective Spare. No Spare may be returned without a BlueArc RMA number. 10.3 In the event BlueArc believes improperly returned Spares has become an issue or there are an excessive number of “no defect found”, the Parties will mutually agree on an action plan to resolve the issue, which may include additional training and adjustments to the Support fees paid and term for resolution. * * * Indicates that confidential treatment has been sought for this information. 63